Do you have
some Questions?
FAQ
Product quality issues:How do you guarantee the quality of your products?How do you carry out quality control?Do you have relevant quality certificates?
BTAP always adhere to vehicle manufacturers’ specifications and industry regulations and produces according to OE standards. The centrally controlled quality management departments work closely together to continuously confirm the OE matching quality of each product. Before a new spare part can be included in the assortment, a detailed preliminary sample test is carried out in a specific modern equipment test laboratory. The following characteristics are examined: Dimension (accuracy of fit) Material Workmanship (non-destructive and destructive testing) Inspection of Incoming Goods Care at Every Step of the Process In order to ensure the quality of continuous delivery of spare parts, incoming goods are extensively inspected by random samples. Our partner manufacturers have been carefully selected, most of them are at the top of their respective product fields and many of them are also original parts manufacturers.
Price:What is the price of your products?Is the price negotiable or favorable? How do your prices compare to your competitors?
Our product prices vary depending on the product type and specifications. Please contact our sales team for more information. We will do our best to provide you with the most competitive price while ensuring product quality. Our competitive advantage lies in our ability to achieve close cooperation with manufacturing companies, optimize supply chain management, and better control product costs.
Delivery time:How long is the delivery time of your products?Can you accept expedited orders? If the order quantity is large, how will the delivery time change?
Our standard delivery time is around 45-60 days, but it may vary depending on the product production cycle and order quantity. We can also accommodate urgent orders if necessary. If the order quantity is large, we will negotiate an appropriate delivery date with the customer.
Payment Methods: What payment methods do you accept?Do you accept letters of credit?Do you offer installment or deferred payment options?
We accept various payment methods, including T/T, L/C, etc. to ensure the security and reliability of the transaction. For some special reasons, our sales team will negotiate the most appropriate payment method with the customer.
After-sales service questions:Do you provide after-sales service? If there is a problem with the product, how do you solve it? Do you have a return policy?
We take customer service very seriously and provide timely and comprehensive after-sales service to address any issues and needs. If a product has a quality problem, we will immediately arrange for replacement or a direct refund of the payment. Our after-sales service team will regularly follow up with customers to ensure their satisfaction.
Customization and personalization questions:Do you provide product customization service?Can you personalize your products according to our needs?
We value customer customization and can provide customized production services. Our R&D team will work closely with customers to understand their needs and requirements, and develop a customized solution. We can also produce products according to customer specifications.
Samples and testing questions: Can we get samples for testing? How to calculate the sample cost? How can we place an order after passing the test?
We welcome customers to provide samples for testing. We will provide samples based on customer requirements and provide testing reports upon request. If the sample passes the test, we can immediately place the order.
Certification and compliance issues: Do your products comply with our national/regional standards? Can you provide relevant certification documents?How do you ensure product compliance?
We attach great importance to product compliance and certifications. We can provide relevant certification documents according to customer requirements and country/region standards. We ensure product compliance through regular audits and reviews. For example, some common certifications: IATF 16949, ISO 9001, ISO 14001, OHSAS 18001, CE, E-mark.
Logistics and transportation questions: Which logistics company do you usually use?How are transportation costs calculated? Is door-to-door service available?
We usually use sea transportation, railroad transportation and air transportation. Which shipping company or air logistics company to use will be determined in consultation with the customer during the actual trade.
After-sales service questions:Do you provide after-sales service? If there is a problem with the product, how do you solve it? Do you have a return policy?
Cooperation and agency questions:Can we become your agent or distributor?What conditions do we need to fulfill to be your agent or distributor? What kind of support do you provide to your agents or distributors?
